I ordered some products online

I ordered some products online. Once received I realised I'd ordered the incorrect product and attempted to return the product. This was on the 28th August 2024. All channels call centre / email / WhatsApp are unmanned and unresponsive. After several days and hours of attempts I finally managed to log a return. They didn't arrive until the 5th September to collect. Since then I have had no response (across any channel ) around the status of the refund. I'm of a mind to register a complaint with the Consumer Commission since iStore seem not to take their responsibilities seriously and make returns so hard that consumers would abandon their attempts. Their ineptitude borders on *****. Avoid ordering online with iStore