Horrible service - Tygervalley and Canal walk - iPhone SE 2020

Took my 2 month old SE 2020 for repairs because it excessively heats up, drains the battery and shuts itself down. I keep receiving conflicting information 1st saying they sorted the battery issue, subsequently saying there was no problem identified. The phone heats up so much it damages the home button, and they aware of this since the iPhone 8. They chose to change the screen instead and not fix the underlying heating up issue, no quote and no mention of payment upfront, and now holding my phone hostage. More than 2 hours on the phone with them, no help. Extremely disappointed, no accountability at all for selling me a defective product.