Horrible service and miscommunication

<p>my iphone 6 which i got last year december had a speaker problem around April dis year, took it to istore in vodaworld because dats where i received. they cudnt help me check it in as they disnt have a spare phone i could use so they took my details saying they will get back to me. month later i didnt receive any calls from them, went back and my name was not on their stupid list of people waiting for phone then after a week they called me back to get a spare.<br /> <br />checked the phone in for assessment, got an email i think a week later with a quotation attached for an amont of R5800 i didnt understand what is it for then i went back to istore to verify which was i complete waste of my time and energy as those *********** consultant didnt know how to help me. <br /> <br />Responded to the email received from Core Service Group, asking for a call back so that they can clarify what is the amount on the quotation for and who is liable for paying that amount as my phone is less that 6 months old and still under warranty and still under contract but instaed they responded back to my email which i do t understand why because i specifically asked for a call back<br /> <br />Please assist in sorting out this mess <br /> <br />RESPONSE FROM TEAM OF CORE SERVICE GROUP <br />Service Communication Subject: R240818 MAY 31, 2016 | 02:04PM SAST Nomsa Lata rep****: Good day Keitumetse,<br />Please be advised that after your unit was assessed, tit failed audio diagnostics.<br />we do not repair iphones but only replace the. The quotation you have received is for the replacement unit. Kindly respond regarding the quote whether you wish to accept or reject it. Kind Regards<br />Nomsa Lata Customer Service Administrator ***<br />IMPORTANT INFORMATION ____________________________________________________ Information in this email including any attachments may be privileged and/or confidential and is intended exclusively for the addressee. The views expressed in this message are those of the original sender, except where the sender expressly, and with authority, states them to be the opinions of any such entity. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this correspondence in error, please notify the sender and immediately delete it from your system. You should not reproduce, distribute, store, retransmit, use or disclose its contents to anyone. Neither the original sender nor Core Group warrants that any communication via the Internet is free of errors, viruses, interception or interference. Information is distributed without warranties of any kind. MAY 30, 2016 | 09:48AM SAST Keitumetse Good day<br />your quotation says my iphone is out of warranty. i got that phone last year december and as far as i know the warranty is 1 year.<br />i also need to understand what is the R5800 for? Kindly call me back asap<br />i hear the turn around time its 4 to 5 days. i dropped my fone on tuesday so i need it to be ready asap<br />i went to istore in Vodaworld and they couldnt help me MAY 27, 2016 | 04:32PM SAST Original message Service wrote:<br />Dear Customer,<br /> Your Apple Product has recently been assessed at the Core Service Center.<br />Please find quotation attached for a complete breakdown of costing. Please advise should you require an assessment letter for insurance purposes as the quotation is only valid for 7 days.<br />Please supply us with quote acceptance in writing via email.<br /> <br /> <br /> <br /> Please feel free to contact us should you have any queries.<br />Best Regards Core Service Team</p>