Horrible service!

I have been trying to purchase a phone for 5 days now and I have gotten no where, went in again yesterday to istore Menlyn waited an hour for a sales person just to assist and give me a number to be put on the que list, waited 6 HOURS to be assisted and the sales consultant assisting was not helpful, yes there were issues on vodacom side which I understand where by the sales consultant said it would take 1 to 4 hours to hear back from vodacom and have it sorted. It has been 24 HOURS now and I haven't heard from my sales consultant for any update regarding this, he had only emailed me this moring suddenly requesting a photo of my ID which he "misplaced" and then a few hours later request page 1,4&5 of my ID Book, i was there yesterday could he have not gotten all my documents he required?

Not to mention but a lot of the sales consultants are consistently flirting and chatting instead of helping it is inappropriate and unprofessional especially for such a huge company.

I have still not heard any update from my sales executive - Bokang.

I have also contacted vodacom myself to see what the hold up is and if I could assist. They mentioned that the sales consultant just needed to call and they have it fixed on the spot. When the sales person told me it will take 1 to 4 hours WHEN ALL HE NEEDED TO DO WAS PICK UP THE PHONE? And still that has not been fixed as vodacom informed me that the sales consultant will need to do that from his side.

Not once have I felt like my sales executive was not helpful or doing anything to assist.

This is unacceptable and I see I am not the only one to be complaining about customer service. This company needs to sort this branch out, it is bring your name down!