HORRIBLE SERVICE

What a awful experience @ Istore Canal Walk.

So we made a purchase online of a Iphone 13 128GB on the 24 June 2024. The handset was purchased for my brother which is currently a student. The handset was then delivered on the 26 June 2024 we immediately noticed that the handset kept giving a "No Sim error" we thought it might be the sim card and Opt to have a sim swop done,however the error kept occurring. The 29 June 2024 we went to Istore Canal Walk where we were assisted by the Technician Shafiek and was advised the phone had to be wiped and have to be back at the store to book in the handset the following day. The 30th of June 2024 the handset was booked for repairs we were advised that they would replace the back of the handset repair number CA101524. On the 02 July 2024 we received a call from the repair centre to say there's no fault found on the phone and went to collect the handset on the 3rd of July 2024.

So from the 01 July 2024 to the 23 July my brother which is a student was on holiday and didn't attend college. Reason why i am mentioning this is @ home there's Wifi so the Handset works perfectly fine but when off from the Wifi the error appears.

On the 23rd July 2024 he starts college and then same thing happend Error occurs. I then contacted the contact centre and asked to be contacted by the store manager hours later after i had to contact them twice finally Werner contacts me. I then explained to him what happend and that my brother is unable to be without a handset he advised the phone needs to be booked in AGAIN for the 2nd time and that a loan phone will be provided.

24 July 2024 went into Istore Canal Walk and was assisted again by Technician Shafiek and I made myself clear to him that i no longer want this handset like i explain to the Store Manager aswell. They assured me that I will get my money back but have to book the handset in.

06 Aug 2024 comes I receive a message to say the handset will be back days.2 days. I left it because i knew it was long weekend.

Today i call the contact centre only to find out the handset was sent back to the store on the 6 Aug 2024 already. I then again requested the store to contact me. After hours I get a call from Thando saying that the handset is ready for collection. I asked him when was delivered to the store he then rep**** and said today i then asked again are u sure it was delivered today he then said yes Ram just delivered it.

Now i want to know who is playing who? Clearly they saw i want them to contact me and then decided to book the handset back. But according to Werner they apparently received a new IMEI Number today.

Like i explained in the beginning my brother is a student and cannot be without a phone due to him using public transport and that a credit will take 3-5 days after the requested proof of payment and confirmation letter from the bank which was sent to their store on the 24 July 2024 already.

I AM SO DISAPPOINTED IN THIS STORES SERVICE PLEASE DO BETTER ISTORE CANAL WALK