Horrible sales experince

I recently purchased an iPhone using the FNB Ebucks store linked to the iStore.

Upon noticing that I made a mistake, I contacted FNB Ebucks who told me to contact the iStore.

I cancelled the order with iStore and they never delivered the phone.

I made this purchase on the 25th of August 2024. It has now been 2 months and when I ask for my money back, FNB says I must call the iStore. And when I call the iStore they say I must call FNB.

I have lost R10999 and I still do not have a phone.

As a customer who has been with FNB for over 15 years, I am very disappointed with the service. I am close to giving up on ever getting the money back and have already started paying interests on the money since it was on my credit card.