Horrible and Condescending Service

<p>good day, we went to IPHONE apple store in canal walk 10/4/17; had my wife's devices booked in, Mr Michael Saldanha was the technician that assisted us. the devices was there for a about an hour, and according to him it was sorted. to our dismay and paying R200 the devices was not fixed. the issue was we want my wife's icloud to be changed from her taljaard to her married surname, Bresler. according to Michael they can't do it. so here we go, another appointment booked with Mr King, promising us he will be at the store. to our dissapointment he wasn't, we have sent numeorus mails to have this sorted out; we eventually went back a third time, only to find out that because my wife forgot her password, the technicians couldn't help us. we were instructed to phone the greece nr; we unfortunately do not have time for this anymore. we are so so dissapointed in Apple and this store specifically. we would like our money back as well as our devices sorted as per original agreement with Mr Saldanha. we are appauled with the service we have received. maybe this complaint will give them a kick up the butt. now we have to book a fourth attempt for the device to be sorted. this can not go on. please come back to us soonest.</p> <p>jean & riley bresler</p> <p> ********** </p> <p> ********** </p>