********** service from IStore

This company is absolutely the pits. You guys encourage people to use your digital tools but you guys don’t have the capacity to deal with peoples queries. Why don’t you just shut the whole thing down?! I app**** online for a device on the 23 JULY 2021. After 3 days of no response I called in and was assisted by an inefficient consultant who advised she logged an escalation for a sales person to contact me within 24/48 because of an apparent backlog. I called 2 days later and received the same response about being contacted 48 hours later. I tried my luck with the digital chat option on their website- goodness me! Everyone cannot assist me in just giving me FEEDBACK for an application. I can’t imagine when people have queries of faulty devices etc. It’s been 2 weeks of nothing but empty promises. To date I have not received a call from a so called salesperson from Istore/ Apple. Horrible customer service.