Heartbroken and Disappointed – No Delivery, No Communication

I placed and paid for a phone order on the 26th, with delivery promised the very next day. Since then, I’ve received no communication, no explanation, and no support. I followed up via WhatsApp for hours with no clear answers, and even after calling the contact centre, I was told the store was responsible but no one could explain why my order wasn’t fulfilled.

I made it very clear to multiple agents that I wouldn’t be available for the next week or two, and that this was urgent—yet no one acted with any urgency. To make matters worse, I’ve just logged into my profile and found that the delivery status now says “cancelled.” No one contacted me to explain what this means, and I still haven’t received a refund or any update.

I paid a significant amount of money and have been left in the dark. I expected better service, better communication, and basic accountability.