Frustrated customer

I went to istore the Glen on Monday 14 Dec to upgrade my MTN iPad contract. The lady who assisted me was very helpful but due to the incompetence of MTN she was not able to assist me as the promotion she offered me was not loaded on the system by MTN. This is a Christmas gift for my son and I still don't have the iPad. I have been to the store nearly everyday to follow up and they tell me they are battling with MTN. There was a MTN consultant in store today and my husband spoke to him and he said I am not the only customer who is having problems. He cannot say if I will have it for Christmas. Bottom line istore offered me the deal, so they need to sort out their internal issues and me as the customer should not have to suffer. If they believed in good service they would make a plan, ensure that I got the iPad and sort out their issues behind the scenes. As a customer I am put in the middle and it is unacceptable.