*****/THEFT BY ISTORE TYGERVALLEY

I traded in and was offered R6300 for my iPhone. I gave it in at your tygervalley branch last Wednesday. Both on your website and the consultant (Jesse) said the transaction would take no longer than three working days. We are now going into the ninth day and 6th working day without payment or estimate of when it will be made.

If this was any other establishment, this would be seen as ***** or theft. I gave in my item and have not received payment. The customer service has been a traumatising experience, Gabriella (manager) confessed that she knew there was a backlog of 2-3 weeks and knowingly kept that information when I was offered a value for my phone.

I have no idea what to do, I am leaving the country in a few days, without a phone or money. I will be taking this matter to the authorities or whatever body I can as this goes against the stipulated information I was given (both in person and on your website) and contravenes the consumer protection act.