1 reviews | Active since Jan 2016
***** AT ISTORE AND MTN
It is with great distress and frustration that I email you hoping you can assist and shed some advice on an issue with iStore in Gateway and MTN.I have a cellphone top up contract ( for an amount of R409.00 )that I took at iStore Gateway with MTN as the network provider. 2nd of December 2015 , I received an incontact message stating that R52 984.00 was paid to MTN via my cheque account at First National Bank. I approached Istore Gateway the next day and was told by the consultant who initially opened my contract for me that 4 different contracts appeared under my name and profile. I confirmed that I had definitely not opened those contracts neither have I consented to it. The consultant asked me to go to the police station report it as ***** and get an affidavit or case number to proceed with advising MTN of what had transpired. I did exactly that. I even placed a stop order at my bank. To this day the issue has not been resolved and my line is suspended as the amount of R53 586.09 is reflecting as unpaid against my name. iStore blames MTN and MTN blames iStore for having employees that are conducting this ***** on customers profiles. No one wants to accept responsibility. HELP!!
