First time iStore _A|_ worst retail experience ever.

Remember the first time you were shaken and scarred - I went to an iStore - im shuddering as I sit here. Im interested in an MTN deal - I call on Friday night at 20:45 to Canal Walk - phone rings , answered and no one speaks. I email iStore and send a message on facebook - still no one called me back. I call back Saturday morning at 9:00 I get to call centre agent who says Canal Walk doesn't have a direct number. I ask her to check stock and call me back, if they don't have, check Waterfront and Claremont. She calls me back to say one reserved at Waterfront. I go to Canal Walk anyway. My word! The chaos! I just saw angry shoppers in the iStore ( first time in an iStore) - there we customers screaming at staff, customers confused when they came ion and not sure who was going to help them. Eventually, I got to a lovely MTN consultant, I gave her all documents, and she gave me application forms. I told her I will bring back the forms and other docs Monday morning at 09:00. I arrive at the iStore, no one in store. Leslyn is on training till 10:00. I needed to give her an urgent message but asked another consultant to pass it on before she processes the contract. Butterflies in my st