Falsified Expectations

My sister's son purchased an iPhone 12 Pro Max from IStore Cavendish in December 2020 (7 months ago), as he was extremely impressed with the SPECS of this handset. SPECS ARE AS FOLLOWS: (Water Resistant, Dust Resistant, & Splash resistant rated IP'68 (Maximum Depth of 6 meters into the water for 30 minutes is what the handset is able to do), however to our surprise, the phone is definitely not able to produce this type of Specifications as confirmed by APPLE, this is clearly just a marketing strategy used by APPLE, to get customers to buy this handset. He went to I store Canal Walk on 12 July 2021 as his phone had fallen into the water for less than half a second and the phone had not even reached a minimum of 1 meter into the water but the phone would not charge and therefore he had taken it to I store to check the problem), however to our surprise, I store called him not even half an hour after he left the store to tell him that the phone is liquid damaged and quoted him R13000 to repair the handset so this is evident that it's just a whole lot of bull**** that is fed to the customers about the handsets features. We are all iPhone users, however, this is a promise we make, to tell as many people not to make use of the iPhone series as they do not live up to the standards of their handsets, and just to add to this horrific experience we've had with I store Canal Walk, they are of no help, they are selective on the way they treat their customers and display lots of arrogance towards customers (not sure if they thought because my sister's son is young, they are able to be so unhelpful and arrogant). They do not have the proper customer satisfaction skills and neither do they have good after-sales support skills. An email was sent to I store on 13 July 2021 and to date, no one has bothered to respond, this is how disgustingly, pathetic the after-sales services from I store Canal Walk is. We will now take this matter to the Consumer Protection Board for further assistance with this matter should we not get a satisfactory response from I store /Apple.

Pathetic Disgusting all round service from IStore/Apple..!!!