Extremely slow service

I went to the Istore to get a macbook air on contract. I was informed I had to wait 48 hours so that all the necessary checks could be done. It is now the 7th working day and there is still no progress at all. The consultants keep advising me that the problem is on Telkom's side but sure after 7 working days the matter should be resolved or is it that the Istore is taking Telkom's approach and providing an extremely slow service to new customers? I was informed an email would be sent to Telkom to try resolve the matter but as is Telkom itself is useless at providing a service. So how long do I need to wait?