Extremely Frustrated and Dissappointed

I sent in my laptop MacBook Pro on Wednesday 10:30am 25/11/2015 for repairs, I was told that it will be done in 2 hours and should come to collect it after 2hrs. When I came back around 4pm the technician told me the laptop was taking so long to be fixed I should leave it and they will phone me when its ready. I left the contact details and did not receive any documentation or reference number as proof that the laptop was in their possession. Days went by until Friday 27.11.15 without any feedback, that morning I called the call Centre and was told that they will send the store urgent call back and they will call me as soon as possible. Nothing happened till 4:30pm I had to call the call Centre again and only then they managed to put me through the store manager who had apologized for the inconvenience and promised to send me the reference number by close of business that day, still today I am awaiting their reference number and feedback.<br> <br> This is really frustrating as I can't even trace how far they are with the repairs. Apple is such an expensive brand and you will expect to get the best service I am very disappointed.