Extreme frustration and poor service.

Extreme frustration visiting iStore in the Garden Route Mall (George). We drove over 200km from Swellendam to George to get to an iStore for a new iPhone. We decided to get the phone on a cellphone contract on which we were ask if we could come back later as the one person that is able to help us is busy with a costumer. We came back an hour and half later to find the sales person busy restoring the same customer’s phone from the old one to the new. We waited another 40min without any of the staff including the manager being able to assist us with a new contract. Finally the manager pitched up and asked us how she can help. It’s been over two hours since we first walked into this store. Why do salespersons do technical support that takes over an hour and a half halting sales of contracts in this store? This is just bad service and poor management! This took up most of my afternoon. I’d thought that that in this time we’re living in where business is slow, you’d get much better service than this. I’d stay away from this store in the futer and rather go to Cape Town instead.