Enthical Debits

I had an iPhone 6 that stopped working February 2019 which my iTunes and space package was active now am using another iPhone device that we had at home. The number that I had is no longer working and I tried to reset it even called the call center in Greece last month still the reset with a new number has not been sent. This so so unprofessional and ********* as I trusted the brand that's why I never stopped the debit order as I knew I wanted to use the services again. When I when to Pavilion the technician guy who is Indian was not helpful at all which I had to wait while they were busy laughing which some guy which perhaps is their good customer as all consultants come to the laughing party to this guy who they were calling Uncle waiting for more than 20 minutes for the technician guy to only write down a number not to even try to assist me.

If this matter is unresolved kindly reimburse all the money you been debiting from February till now as I was not using your service or I will have to escalate this to SA Consumer Service. It's so unfortunate to treat customers who are taking a service that is still growing this coldly because you know most people don't subscribe to space additional benefits not iThunes.