Eastgate! Pull up your socks! Surely you can do better or do you prefer the hello peter complaints you are getting

Eastgate branch. I really had it. I no longer have any patience with this matter. It has been 3 weeks and still my upgrade is not done. Do I need to post on twitter and hello peter to get your attention. I phoned yesterday the call centre and asked that the branch manager phoned me. She never thought it was important. Again I phoned today and Monica said she will get back to me. 2 hours later and still patiently need to wait for Monica. Do I need to throw a tantrum in store to get your attention. A simple upgrade should not take 3 weeks to solve. Really pathetic. Makes me think if myself or my husband should consider even going in to Eastgate branch to do our upgrades. Now I just want my kids contracts to be finalised. Surely it cannot be that difficult to complete a simple upgrade. If you cannot seem to resolve telephonically the issue with MTN, then take a walk in the mall to MTN and resolve the matter. This is really pathetic!