DUSGUSTED SERVICE FROM ISTORE ONLINE

So I purchase 2 x FITBITs with 2 Black replacement bands online at the Istore. Its simple and easy to use.<br> But the delivery arrives a few days later, I am utterly shocked to see the one Black Band is used and damaged and delivered in a cling wrap plastic bag that has been resealed and not new.<br> I go into the Apple Store as advised by the call centre person Lunga.<br> At the store I show the consultant and he is very apologetic and equally shocked about the state of the item.<br> He offers to order another one and will call us as soon as it arrived.<br> Nearly 7 days go by and no calls are received.<br> I go to social media to complain and then Lunga email me again that he will collect and deliver brand one.<br> over 10 days since that initial communicatation and still no band.<br> Following unprofessional courier service called RTT that they use and a rude and abrupt Lunga who works at the store, I am told by the rude Lunga the courier tried to get hold of me on Friday so didnt deliver when I didnt pick up.<br> I called the courier company 5 times today and they was NO ANSWER.So for him the case is close and not his business basically.<br> I am in utter shock that the apple brand has this level of service....