KM
Kgothatso M

1 reviews | Active since Jul 2021

08 Jun 2024, 15:07

DON'T BUY FROM ISTORE! ESPECIALLY SAME DAY DELIVERY!

DON'T DO SAME DAY DELIVERY, ITS A ****!!!!

I bought an IPad online for same day delivery yesterday just before 10am and I didn't receive it. Got a call from someone at istore just making sure about my address at 17:14 and to my surprise I still didn't get my delivery. This morning we called Istore customer care and I was waiting to speak to an agent and for 31 minutes I had no agent. I called again and I was able to speak to Nomsa who told us that "same day delivery means you should order before 9am. If you order after 9am you will only get your delivery the next day" none of that was said online nor on the confirmation email that I received. I also received an sms saying my order is out for delivery, when I track its with the driver. When I call the courier service they only open Monday-Friday and today its Saturday. When I ask for refund, it will take 10-15 days to reflect, when I ask to go fetch it at the nearest Mall it will take 48 hours. Gosh Istore this is really ridiculous. I'll never buy from them every again. I'll stick to Incredible Connections cause this is nonsense. I better get this ipad today. I'm currently chating to Dylan online to let me know when will I receive my order! This is ******* honest! I still haven't received my iPad.

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