Don’t bother going to iStore Eatgate. Waste of time.

I decided to open a new phone contract and thought it would end up being easier if I go directly to the istore as I wanted an iPhone, but I was very wrong. I waited endless times for someone to assist me, when I eventually got helped I had to speak to 3 different consultants to eventually give me the paper work to open the contract, very unprofessional staff member helped me, spoke softly, didn’t know much about the contract process and was interested at all. I then waited the recommended time for the contract to be approved. I got no response and then needed up phoning vodacom directly to find out the status of my vetting application, they informed me that the istore did not submit the papers correctly so the contract was approved but Vodacom could not do anything else until istore uploaded the paper work correctly. I called istore head office and laid a complain against eastgate branch the manager was then suppose to call me from eastgate. Before she called me I received a message from Vodacom saying istore had RESUBMITTED my paper work again. When the manager eventually called me she said there was a problem with the “system” and continueosly blamed Vodacom, which I knew wasn’t the case as I had already called Vodacom directly, I kept asking if I was going to get the phone on that day and did not get a direct answer. She then got someone else to call me back at quarter to 6 to let me know my phone was ready for collection, when I got to the shop to collect the phone I was told that they had opened a new line for me which was not what I asked for I wanted to keep my prepaid number as I told the THREE consultants that helped me the first day I walked in the store. The manager adviced that they don’t do “sim swaps” and had to open a new line. At this point I was so tired of dealing with such *********** people I paid for my activation and got out of the store as fast as I could. The next day I went to Vodacom to try get a sim swap ( which I would not have had to do if the istore consultants just listened and actually read my application form) - Vodacom said to me that they were unable to sim swap because istore got the contact so only they could do it ( which according to the manager at istore they couldn’t ???) moving forward, I then revisited the istore and let them know Vodacom said they had to do the simswap, the lady I spoke to at istore told me I would have to GIVE the phone back, so they could cancel and REACTIVATE the contract for a third Time and I would have to wait another 78 hours ?

The whole reason I went through istore was so I didn’t have to deal with any of the service providers as I know the ques are usually so long, but I regret this decision! The free icare package I received wasn’t even worth the time effort and plain bad service I received from the branch. No one knew what they were doing and everyone told me something different. I will never step foot in that store again.