****. Disrespectful

“Next day” delivery ****. Unprofessional disrespectful picup driver insisted on delivering a day later because his “phone is flat” but after much arguing he was able to call me twice after and the manager. Now I store is not processing the return I logged. Parcel not received. Return not processed. Today 4 days later I get an sms they want to deliver. No apology. Just arrogance