Disregard for customer satisfaction and basic fairness

I am writing to express my deep dissatisfaction with the level of customer service I have received from your company regarding the recent issues I encountered with my Dji Drone, which is not even a month old.

To begin with, I have encountered not one but two separate issues with the product, both of which require immediate attention. However, instead of receiving prompt assistance, I have been informed that I must endure a lengthy waiting period of up to 10 days for the repairs to be completed. This is unacceptable for a product that is barely a month old and should be functioning without any issues.

What exacerbates the situation is the fact that your company seems completely opposed to replacing the defective product altogether, despite the inconvenience and frustration it has caused me. Instead, I am being asked to wait for another 10 days at my own expense for what is essentially a flaw in your product's manufacturing or quality control process.

This level of disregard for customer satisfaction and basic fairness is deeply disappointing.