Disgusting Service

I, yes I, identify a faulty battery on my iPhone 8. Get to East Rand Mall, and no I can't just buy a battery, policies and procedures stipulate a diagnostic! R250 later, yes it is the battery. They can't replace it, I have to go to Eastgate or book it in for 5-7 working days. Get to Eastgate, yet another diagnostic is enforced, and yes it is the battery again. Now policy and procedures state I must first do a backup, so I leave without a new battery. I return to Eastgate and the casing has now started to swell (due to the faulty battery). No, I need yet another diagnostic, and again, yes, it is the battery. The consultant even confirmed the same with the technician. So I do the paperwork and sign for a battery of R899. "Let me just check with the technician again", the consultant says. Comes back, and now it is R10300 to restore the phone and all data will be wiped! I reconfirm, "Are you now saying it will now cost me R10300 to fix the phone?" Yes the consultant says??? I take my phone and just walk out. Get to a friendly Pakistani who replaced the battery for R800 in 30 minutes, with NO Data losses. Everything is working 100% ISTORE!!! This experience was atrocious. I will never enter your stores ever again!!! You never listened to me. You just hide behind policies and procedures to RIP ME OFF! All you actually did, was waisted my time and money!