Disgusting Service

Disgusted by the service i am currently getting from Istore ClearWater. Claim number 9404 was registered on the 11. November and I have been receiving communication from the insurance since then and the last one was on the 19 November saying the item is sent back to the store. I waited for the store to communicate that I must collect but that never happened.

I decided to go to the store today and after waiting for an hour to be attebded to. I got a shock of my life, the watch is back with the same cracked screen. Its not repaired by the insurance. No reason provided and the consultant is also clueless. I spent 2 full hours trying to understand what is going on until I left the store. I pay the insurance every month only to get this kind of service when claiming. It's disgusting service for both the store and insurance !!!