DISGUSTING SERVICE!!!!!

Hi there,

I don’t understand why I'm being quoted for a phone which started cracking in a period of 6 days without even dropping it or anything.

I have contacted Apple on the number that I was provided with and I was promised a call back on Thursday of which I haven’t received to date.

I'm tired of repeating myself to different departments and it seems like I'm responding to different departments like a headless chicken.

Don’t you have an accurate follow up system which tracks how many times a customer has been contacted or who a customer is communicating with because now I'm typing numerous emails and I'm not getting any phone call from any department to get details on what you've already quoted me for.

How do you even get to the conclusion of sending a customer a quote without even communicating with them like a decent service provider.

I don’t understand how we jumped to the quotation part without getting any details from me as the customer of what happened to the phone.

The only details you have is a sentence that was written by a consultant at the iStore I visited and no information whatsoever is taken from my end.

IM GOING TO REPEAT MYSELF ONCE AGAIN, THE PHONE STARTED CRACKING AND THE CRACK CARRIED ON THEN I RETURNED THE PHONE WITHIN 6 DAYS OF HAVING IT. WHEN I RETURNED THE PHONE I HAD THE IMPRESSION THAT THE BACK OF THE PHONE IS ALSO COVERED AS PART OF THE SCREEN AND BEFORE IT WAS EVEN EXPLAINED TO ME THAT IT IS NOT COVERED AS THE BACK OF THE SCREEN I HAD COMPLAINED THAT IT STARTED CRACKING WITHOUT EVEN FALLING. THEN TO MY SURPRISE I WAS INFORMED THAT THE BACK OF THE PHONE IS THE MOTHERBOARD AND WONT BE COVERED AS THE SCREEN. THEN THE PHONE WAS ASSESSED OF WHICH IT DOESN’T EVEN HAVE 1 SCRATCH TO SHOW THAT IT FALLED OR ANYTHING, SO IT WAS TAKEN IN AND ON THE CASE THE TECHNICIAN LOGGED HE CLEARLY STATED THAT!!!!!!!!

MAY YOU PLEASE PROVIDE THE CORRECT CUSTOMER SERVICE PROCESS AND SERVICE DELIVERY AS THIS TYPING A THOUSAND EMAILS IS NOT WORKING FOR ME. YOU NEED TO FORWARD THIS TO THE CORRECT DEPARTMENTS IF YOUR ROLE IS NOT CONTACTING A CUSTOMER BACK OR DOING ANY FOLLOW UPS. I HAVE BEEN WITHOUT A PHONE FOR OVER A WEEK NOW AND I AM NOT GETTING ANYWHERE WITH ANY OF THE PEOPLE FROM YOUR DEPARTMENTS.

THIS HAS TO BE THE WORST CUSTOMER SERVICE THAT IVE EVER RECEIVED!!!!!!!!!!!!!!!!!!!