Disgusting Service

On Sunday, 09/08/2015, my girlfriend decided to take out a contract at the iStore Canal Walk. Assisted by Monique.Fair enough that was no issue, the issue came when the red papers were signed and then told they can not release the phone because the contract code is not on the system? We were then told to come in the next day and it will take 5 minutes to activate. The next day came (today) and Barry kindly told me come back in an hour. I then drove a good 20km's home did my thing and returned at least 2.5 hours later. This process was still not complete. I was then told the contract can't be activated because that particular Vodacom contract is no on the system? So firstly you sell a customer a product that does not exist or if it does what happened to the million contracts sold on the same package a few days before. We now cant cancel the contract because the \red"papers have been signed. This goes to say that Monique/Barry get lovely commission come month end knowing the code is not on the system"