Disgraceful Service & Lack of Professionalism – Cape Gate iStore

Extremely disappointing experience at the Cape Gate iStore. The overall service was unprofessional, rude, and completely unbothered.

We visited the Cape Gate iStore twice this week and were met with poor customer service on both occasions. During the first visit, they took over 3 hours to complete a simple upgrade, and on the second visit, waited around 45 minutes just to be assisted, with only one other client in store. When we were finally helped, we were met with an employee who was visibly uninterested, arrogant, and dismissive of our questions. Instead of trying to resolve our concerns, he escalated the situation with a terrible attitude, lack of professionalism and zero customer service skill.

The manager on duty didn’t handle the issue any better, there was no effort to try assist us further or take down our contact details. The entire environment felt disorganized and poorly managed, with no sense of urgency or customer care.

This is not what you expect from a store representing the iStore brand. If you're looking for efficient, respectful service, this is not the branch, and arguably store group, to visit. A truly disappointing experience from start to finish.