Disappointing service from Istore Centurion

On the 29th Dec I went to Istore Centurion in the hopes of opening two contracts. One for an IPhone 16 pro and the second for a tablet. I was assisted by Keoratile Makama . The sale which was meant to take at least an hour ended up being a 4 hours process to complete. Once completed the sales agent realised that she had opened a contract for a wrong tablet and we had to wait 30 more minutes for the cancellation process to commence. When I left the store no contract or receipt were provided as the manager Jade von Solms explained that they had faulty systems and my contract will only be delivered electronically the next day. Nether-less to say I did not receive my contract until I physically went back to the shop 10 days later, it’s not 3 weeks later and I still have not recieved my refund for all the “incorrect items” even after the branch manager assured my things would be sorted with 7 days . I could not port my number because Telkom informed me that my profile shows an outstanding amount due to an imposed “handling fee” for the tablet that was incorrectly purchased. This means not only I’m I disadvantaged with the sale, bu now I can’t even use or receive business calls on my number.

It has been an absolutely horrific experience and would not recommend this store to anyone.