Disappointing Experience with iStore Pre Owned

I purchased an iPad online from iStore Pre Owned on December 5th, only to receive a faulty unit that continuously reboots. It's evident that the product was never properly tested before being sold to me.

My attempt to resolve this issue led me to spend 2.5 hours at the Menlyn store, where I expected immediate assistance but was informed that the unit needed to be sent in for repairs. This was a frustrating inconvenience in itself.

Since then, my experience with Bukiwe from customer support has been even more disappointing. Despite several interactions, I haven't received the necessary support to address this issue promptly. It's disheartening that even now, my unit remains unrepaired and no status of when it will be repaired.

As a customer of iStore, one expects better service and support, especially when dealing with a faulty product. This experience has left me severely dissatisfied and inconvenienced, particularly considering iStore's reputed standing in the market.

I hope that iStore reevaluates its customer service protocols and takes steps to ensure that others don't face similar inconveniences in the future.