Disappointed

Excited, I went to the iStore to get the Beats Studio 3 Wireless over-ear headphones. Upon paying, I found out that the price had gone up to R5999 without notification event though the price on the product was still R4999, which was what I had prepared to pay. Put on the spot, I bought the product anyway, but soon found that it was really tight and uncomfortable. There were no test units in store.

So, two days later, when I went back to return the earphones the salesperson informed me that there would be a 20% handling fee as the cellophane packaging was opened... how was I supposed to try them on without opening the package? I had no idea that they would hurt my ears.

As loyal Apple client for more than 5 years I am really disappointed. Even though the service did not reflect that of the Apple Store culture, I can deal with that, but a return policy that does not look after its customers is unacceptable!