Disappointed

I had an extremely disappointing service at the Cavendish Store in Cape Town on Saturday 22/09/2018. I have been prepping to purchase the iPhone X and I spoke to the online consultants numerous times. I drove 40km to the Cavendish Store. I was assisted immediately but the consultant failed to ask if I wanted the phone on contract. He started the process, even got the iCare warranty approved only for me to be told that their “new line” consultant will only be in on Monday. I then overheard that there is a consultant in store who’s able to do new line contracts but “she is not going to do it because other people will get the commission”. I am incredibly disappointed as I really thought I’d walk out the store with a new phone, no problem. But it appears I need to choose a different branch for assistance even if it means I’ll drive further. The main thing I’m ****ed off at is the fact that I drove all the way, there was someone in store who could assist me but she didn’t want to. I work I am not able to make this drive during the week. I was told to come on Monday which is a holiday, if the consultant isn’t there on a Saturday I’m pretty sure they’re not gonna pitch on a public holiday. Consultant who told me to come back on Monday is Nicholas Le Roux and the consultant who said she wouldn’t assist me because other people would earn the commission was Cheryl/Sharon. It would be advised that a some sort of guidance is given to the customers regarding the processes and the fact that a customer will not be assisted if certain staff members aren’t present at work. I sent an inbox to their Facebook page, but I am yet to receive a reply.