Delay tactics

I have been struggling for numerous month to receive my credit due to me which was R5780.00 eventuallyI bought a phone to reduce the credit, there is now an amount of R799.00 outstanding for 2 month still no joy, see emails below, 3 weeks before this I had sent him all the details he asks again for, now I am just ignored.

From: *** <***> Sent: 05 October 2023 11:57 To: 'Ayanda Zulu' <***> Subject: RE: Refund PLG48417

From: Ayanda Zulu <***> Sent: 05 October 2023 10:28 To: *** Subject: Refund PLG48417

Good Day Tina

Can you kindly send me your ID copy and bank confirmation letter for the refund of R799 which is the difference in the initial order and the new order

Kind regards AYANDA ZULU

E *** T ***