Darrell of Istore Walmer

I received an appalling treatment at Istore in Walmer. I've been a customer there for the last couple of years. I have bought my entire family Apple products over and above the ones I own. On Friday, I received my new Apple 15 Pro Max package. I opened it and transferred my data. On Saturday, I tried to charge the phone, and it wouldn't charge. I tried and tried, and eventually, I used my MacBook Pro Charger. I actually thought it was the phone charging block fault, but the other MacBook charger worked. On Monday (Today), Darrell Brent at the store accused me of having broken the cable in 3 days, literally in one charge (trial).

Are Apple products that brittle and weak? Or is it just common sense when all my details and purchases are in front of him?

I hate this phone now. He was quick and smug to tell me I would pay 20% of the phone's value to return it in 3 days! This was the worst customer service experience I have had in years.