Contract Device Missing and Zero Customer Follow-Up

I am writing to express my extreme dissatisfaction with the service received from the Online Cellular Team regarding my new iPhone contract, which was finalized last week. I was promised delivery of the device and a working tracking number within three working days. Not only was the device not delivered on time, but the tracking number provided is completely invalid and non-functional, leaving me with zero visibility into the status or location of my purchased item.

When I contacted your support line to ask where my device was and why the tracking was not working, I encountered an unacceptable breakdown in customer service. Instead of offering concrete assistance, I was repeatedly forwarded between different staff members and departments, with every single interaction ending in an empty promise that someone would "get back to me." To date, no one has followed up or provided any resolution. This lack of accountability and complete failure to communicate is a profound disservice, and I demand an immediate update on the location of my device and a confirmed delivery date.