Consistently Terrible Service

I have been an iStore customer since they opened. I've bought several Macbook Pro's, an iPad, two Apple watches, iPhones and lots of accessories. I've also had to take certain products in for repairs and servicing.

One thing I can absolutely rely on is consistently terrible service, every single time, without exception. Every interaction is a frustrating disappointment that ends up costing me more time and money than it should. The call centre have no idea what's going on in the stores because they always give me wrong information.

Today I spent the entire day just trying to get my iPhone battery replaced because the call centre made an appointment for me at a store that don't do repairs, so I had to drive to another store and I was told it would take two hours. After waiting for two hours I came back only to be told they hadn't even begun working on it yet and I would have to wait a further two hours. Not to mention the extra petrol, parking fees and time spent running around.

Two weeks ago I was told by the call centre there were no Macbook Pro's in the country, but I took a chance and went in to a store anyway, sure enough I was able to buy one.

Previously I was told by a sales assistant that the black Apple mouse has better performance than a white one!

My recommendation to everyone is to do your own research at home, then order your Apple products from Incredible Connection.