Complaint Regarding Poor Service at iStore Centurion Mall

I would like to formally lodge a complaint regarding the poor service I received at iStore Centurion Mall.

Upon arriving at the store, I waited approximately 30 minutes before being assisted. After this wait, I was informed that I could not be helped because the staff member who deals with MTN-related matters was about to finish their shift.

I explained that I had already waited a considerable amount of time and was unwilling to leave without assistance. Eventually, I was attended to by Elizabeth. However, after spending even more time at the store, I was informed that she could not assist me because MTN was allegedly unable to change my banking details. I found this explanation confusing and was simply told to return the following day.

As a result, I wasted over an hour at the store without receiving any assistance or resolution. I am extremely disappointed by the lack of communication, poor customer service, and apparent unwillingness to assist a customer who had already waited so long.