Complaint Regarding Lack of Assistance – iStore Menlyn

Complaint Regarding Lack of Assistance – iStore Menlyn Dear iStore Customer Service Team, I would like to formally lodge a complaint regarding two separate visits I made to the iStore in Menlyn, where I was unable to receive adequate assistance with a technical issue on my iPhone. During both visits, I requested help with accessing a specific app that continuously redirects and eventually results in an error message, preventing it from functioning correctly. Despite explaining the issue clearly, the staff members who assisted me were unable to resolve the problem or provide a meaningful explanation or solution. What is particularly frustrating is that I downloaded the exact same app on my son’s phone, which is also an iPhone 13, and the app works perfectly without any issues. This confirms that the problem is not with the app itself but likely related to settings or configuration on my device — something I expected the iStore staff to be able to assist with. After two visits, I left without a resolution, alternative solution, or escalation path, which is disappointing given the level of service I expect from an Apple‑authorized retailer. I kindly request that this matter be reviewed and that I be contacted with guidance on how this issue can be resolved properly. I also hope that additional attention is given to staff training to ensure customers receive effective technical support in similar situations going forward. Thank you for your time and attention. I look forward to your response. Kind regards,