Complain

My name is Mthokozisi Jokweni ,I bought an iPhone 13 pro max on the 17 June 2022 cash at iStore in Gateway. It gives me problems with the camera when taking a picture with the flash on however I informed them via email and they said I must come in store for them to check the phone.I went yesterday (11 July 2022) and they checked the phone and it passed all their camera tests to confirm that the phone is in a good condition however they said ,”You need to come in tomorrow so we can update the software for you,maybe the problem is the software and if it’s not we will take it for repair which may take 14 day’s”. I responded with,”If you’ll have to repair it, I don’t want it because I don’t like repaired phone’s,rather pay my money back.” So today I went there and they told me that the IT men is not available,he will be available tomorrow between 9-3 ,that is the best solution they can come with so I need to work with them in order for them to assist me with my predicament. I told them that I was not happy with their service. So tomorrow I have to go there again costing me money for travelling, going back to the store for the 3rd time but not getting assistance but I spent R28 000 on this phone. Bare in mind that I am a customer and I have my rights which I am fully aware.

Please respond to me as soon as possible during 12-1pm