Clarification on Deal Pricing and Finance Application

I visited your website on 20 February to review your current deals and noted the following offer for the iPhone 17 Pro: R789 per month x 36 months. However, when I logged in again the following day 21 February, the price reflected was R1009 per month.

I called to enquire about how to proceed with the finance application, and during this process I noticed the price difference. I was unable to apply online for finance, as I read that applications must be completed in-store. Additionally, I did not see any expiry date or validity period displayed on the webpage or a the “limited time offer” advertised on the page. As you are aware, in terms of the Consumer Protection Act 68 of 2008 (CPA) and South African advertising law, all advertising must be fair, honest, and not misleading. Consumers are entitled to rely on the advertised price when making purchasing decisions, and any changes should be clearly communicated with applicable validity periods or conditions.

I have the following documents available: • A photo taken on 20 February 2026 at 17:15 showing the advertised deal. • A screenshot of my chat with GPT, which I used while comparing devices at the time.

Furthermore, when I called on Saturday and spoke with Boitemulo to enquire about stock availability for the iPhone 17 Pro at Pavilion, I was advised that they do not offer finance services. However, your website indicates that Pavilion is available for finance. Please clarify whether finance options are available at this branch. (Please note that the above matter has been resolved, and I have already spoken with your Pavilion branch. I am including this again because your website indicate that finance is available at the Pavilion branch. However, when I called, I was informed that they do not offer finance. This is another discrepancy on your website.)

I spoke with Ricardo today regarding the online complaint form I submitted on 21 February. As I did not receive a response, Ricardo advised me to send my complaint via email instead.

I would appreciate your urgent assistance, as I would like to proceed with the deal as advertised on 20 February for the iPhone 17 Pro: R789 per month x 36 months.