Chris at Apple have me TERRIBLE service!!!

iStore had been one bad incident and major pain.

I'm never buying there again, first and last time.

Steve Jobs built a great brand and Apple is literally skating threw on its reputation as a brand but the customer service is about spitting in client's faces

First time ever, I bought a gift card at istore.co.za

They send me a code that doesn't work...and that's all they sent in that email.

I followed the help links on the email and tell my whole dilemma.

A Chris replies and asks for serial number.

I tell him I bought it online and they didn't send me a serial.

Chris says I must go get assistance from the retailer I bought it from. Huh? 😳

I tell Chris hello, I bought it from Apple and the assist links obviously lead me to Apple after sales which is where you work hence you're replying to me, which retailer must I go to now? I bought it from Apple.

He says he can't help me without a serial number.

I explain to him again, I send him invoice which proves my purchase,... I forward him the emailed voucher with the defective number as proof there's no serial sent to me in that email...

Chris wants a serial number from me (SCREEEAAAAAAAMMM!!!)

is Chris really working for Apple? 🤦🏽♀️😩

When I tell him I wasn't sent a serial number, Chris says I must get assistance from the retailer I bought if from. Yey!!!... I didn't buy this from Pep... I bought it from Apple!!

And we keep going on circles. He wants a serial. I don't have a serial. He says I must go the retailer I got it from. I tell him I did and it led me to you. He says he wants a serial number. I say Apple didn't sent a serial number. He says I must go to the retai... YEY! I DON'T TIME TO PLAY HIDE AND SEEK WITH CHRIS!!!

Can someone with more than a few Apple pips please help me? I've been repeating myself to Chris but it's futile 😭😭😭...He's a few Apples short of a fruit salad!

HEEEEELLLLP!!!! HELP HELP HELP. SOMEBODY HELP... EVEN IF IT'S CHRIS'S GRANDMA,... I JUST SOMEONE ELSE TO HELP!