Cancellation of my contract

On the 2/3/2022 went to iPhone store at the The Glen shopping mall,wanted to upgrade from iPhone 12pro to 14 pro, I was helped by a lady called Afikile Nqala, my contract is with Telkom then I was approved them after about to finish the paperwork I was told to pay R10539, 13, then if it’s so then cancel iphone 13 and let me continue with my iPhone 12, then the lady she said ok I have done, On my contract I usually get my data & minutes on the 1st of each, but unfortunately I did not get my data, so I decided to call Telkom the lady who helped me said to me my contract is canceled, wow I was so confused about the whole thing then I went to iPhone & I was helped by the guy called Rendani (the manager) @ the Glen shopping mall iPhone store , he said to me he has sent the email to Telkom he will call me after 3 days for the feedback, but there was no email or call then I decided to go there 19/4/2022 reason being monthend is around the corner & I don’t have so much money to pay which I received a final payment of R12101,21 statement for April. Then today I spoke to another manager called Imran at iPhone store he said to me there’s nothing thy can do but Telkom are the ones to help to restate my contract, so now it’s seems I’m being sent from pillar & to poster. There at Telkom when I went they said I should call the biller department and indeed I spoke to the lady called Grace and she said she will log a complain & they will get to within 72hrs but I will get a case number within 5hrs then when I got home I got a message saying I must go back to the Telkom store to speak to the store manager thy will help me or thy will take it from there. So it’s seems like it’s from pillar to poster.please help me before month end..