Call Centre Not Answering

IStore SA thought it would be a good idea to centralize their call centre - the istore branches have no direct phone lines. Great. Try call them, press 2 to speak to Sales and NOTHING. Not even a dial tone. Useless. So O try another route, press 1 for technical thinking I could possibly get redirected. Wrong, the poor chap on India had no idea how to help me. Complete waste of my time.

So I jump into the car and head down to the mall thinking I could better be served in person. Wrong again. 6 people waiting to be served with not a single sales person in view. I pop around to the service desk and seek help there. “Sir are you here to collect a repair?” “No - but you’re the only oompa loompa in a red shirt here”

He scurried around the back and 3 sales staff come out of the woodwork. Another disappointing experience.

Please: You guys sell cutting edge technology, but you’ve lost touch with the basics. Face-to-face customer interaction and the telephone. Shape up chaps, you’re giving us Millennials a bad name.