Beware of upgrade online with Istore!

Recently upgrade cellphone contract online with Istore. Received confirmation that contract has been approved and upgraded and that handset hand been delivered to courier for delivery with in 3 working days and tracking number was provided.

After 3 working days tracking system of courier company still showed tracking number unknown.

I tried to follow up telephonically. I made 9 calls, held on more than 60 min in total. Finlay spoke to online manager who said he would phone me back, never did. I phoned again and he said he exulted matter and will receive same day delivery before 17h30. He would phone late afternoon to follow up whether i received delivery.

Needless to say, i did not receive delivery and nor did the online manager phone me. I phone again to be told he left.

Followed up again today. Phone was put down twice by online person responding to my call after i told them my dilemma. The third person i spoke to provided me with an email address to lodge an complaint.

I now sit with an updated contract, without a hand set, without any way forward as management of the online service have no customer care manners, lie to customer and dont phone back.

In addition i was given free insurance, which should be activated within 7 days, which i now cant activate or use as i did not receive a hand set in time even though Istore committed to a 3 work day delivery. And i am still in the dark as to how situation will be resolved.