Bad system

Today, I was at the istore in cavendish to query, but also have my mother’s iphone sorted and was utterly disappointed and gutted at the system in wanting to assist.

I arrived at the store simply because there had been a new software update on her iphone. I have been struggling for like 2/3 weeks now just trying to update the phone because I think the reason for the phone being so slow was because it needed to be updated. The lady that assisted me like 10/15 mins after finishing her paperwork, while I was just standing and waiting for assistance while she does her own thing till she decided she wanted to help, EVENTUALLY helped me. Although she was kind and helpful I told her the reaosn im at the store and said I needed to schedule an appointment to have the technician see to my phone, which I felt was absolutely ridiculous. I did however schedule the appointment because I didnt know what else to do.

I sceduled the appointment but was shocked, simply because, I mean, its a cell phone. Why is it required to schedule an appointment to fix a mobile device. All i saw was that I couldnt get the device to download the software and instead of being assisted they extended the time for me to have my phone fixed. It sad and ridiculous.

I thought much more of apple and the istore but that high regard i held apple in has dropped significantly. I will wait and wait till my appointment date which is the 28/12/2018, and nothing can be done I will take this matter further.

If there is any warranty and/or guarantee on this phone and it falls away, it will be disappointing.