Bad Service from iStore Menlyn

On Thursday 10 Aug '23 I went to the iStore in Menlyn to take out a new contract. They informed me that their network is very slow and that they are transitioning to a paperless system.

It felt to me there was a training session with the employees to assist me. The first lady did not know what to do, the next guy struggled as well. Eventually a lady (who I will not name) tried assisting me, I sat there for almost 3 hours. The slow network was blamed on Loadshedding.

They could not upload my documents so my account has been referred and they said it could take up to 48hrs to get feedback. I heard nothing from them so I went there on Saturday after 48hrs to find out and they told me its pending and to upload and submit my documents. I gave all the necessary documentation to them when I first went there, someone clearly did not do their work so I cancelled my application. Very disappointed in the service received.