Bad service at iStore

Hello Peter

My name is Vukani Mbhele. On the 22nd of December 2018 I bought an iPhone 6S Plus as a gift from The Pavilion iStore. When it was opened yesterday, the phone was not working. Today I took it back to the iStore for an exchange. Actually, I wanted to upgrade to either an iPhone 7 or iPhone 8, for which I was going to pay for the difference. I was then told that I need to book the device in for check up if there is no damage to it and the process will take seven days. That is unfair and against the Consumer Protection Act. I am a consumer who is now unhappy with the service I received. The device is not damaged. It is just not working.

One manager at the shop also told me I should have brought it back on the same day if it was not working so it could be exchanged. As I indicated yesterday, the device was a gift and it was only discovered yesterday that it’s not working and the shop was closed.

Please help me sort this matter out.

My contact number is ********** .

Regards Vukani Mbhele