Bad Service

<p>On the 18 May 2016 the evening i visited the iStore Somerset Mall (Somerset West) Cape Town. The business consultant (Aishaa Botha) was very helpful and the service I received from her was nothing but the best. I decided to take out a MTN contract and she mailed me the necessary documentation to complete while i was still in the store and asking questions. On the 24 May i contacted her to inform her that i will be dropping the forms the evening after work. She then asked me to try to be there at 18h00 so that she can get the application loaded on the system because if i walk-in before 19h00 they might not be able to assist due to stock take that evening. This is where my bad experience started with this store.</p> <p>I dropped the papers just after 18h00 thinking i would be assisted but the person that was supposed to do it did not want to because she was busy with stock take. I left my documents with them and was told that they will contact me the next day. Nobody contacted me and when i visited the shop to find out about my application I was told the lady doing the applications was off sick not feeling well because she was pregnant. That i understand but on my question if there is nobody else to assist i received no reply just a promise to load application the next day and that they will contact me.</p> <p>Again no contact from the store and when i went to the store to ask about the contract and how far it was they could not find my documentation that I dropped by them on Tuesday evening the 18 May 2016 two evenings before. Both managers that I dealt with on those two days was pathetic. The level of customer service received from them as well as the lady that was supposed to load my stuff was poor.</p> <p>I don’t have names but I know their faces. The sad part of all is last night they tried to blame Aishaa Botha for everything that went wrong. What is even more worrying to me is that in the documentation I gave them was three months bank statements as well as a rates & tax invoice that has all my personal details and in the wrong hands i dont even want to think what could happen . If anything should happen who is the person that is going to suffer ME. As I am writing this I am again waiting for them to call me regarding my documentation that just went missing and again no call yet.</p> <p>Totally disgusting service Apple with such a big following I would thought you would employ more customer friendly people to sell your product and assist your loyal customers.</p> <p>Regards</p> <p>Craig Meyer</p>