Bad quality

I bought an iPhone 13 Pro clear case in April 2023. In September 2023 I realised that it has torn on the side. I only had it for 5 months. I wrote an email to them. On the email it seemed like they were promising they wanted to me to send pictures, which I did. After that they are saying there is nothing they can do about it. I am very disappointed after I paid so much for the clear case.